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Handle e-commerce customer support on WhatsApp with AI, WooCommerce and Notion

This course lets you rebuild the workflow manually, node by node, live with your community. Every value below is copy-paste ready.

What this workflow does

A customer messages your WhatsApp Business number through Whapi. The workflow checks the message is text, screens it for jailbreak attempts, NSFW content and off-topic requests with Guardrails, then hands it to an AI Agent that can search your Notion knowledge base, look up live WooCommerce orders/products/customers, do arithmetic, and escalate to a human via Gmail when it can't resolve the issue. The final answer is sent back to the customer on WhatsApp.

Compared to a typical WhatsApp-support template, this build:

• Replaces a full Qdrant + Google Drive + embeddings pipeline with a direct Notion search tool — no vectorization step, no separate ingestion flow to maintain.
• Centralizes every adjustable value in one Configuration node.
• Screens messages for topical alignment, not just toxicity — off-scope requests get politely declined before they reach the agent or burn a tool call.
• Keeps the human-escalation recipient fixed in Configuration (not writable by the AI) while letting the AI write the subject/body.

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This is an advanced build: it combines a webhook, Guardrails, an AI Agent with 8 tools, and 3 outbound HTTP calls. Budget real time to rebuild it live.

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Prerequisites & credentials